Shipping policy

Last updated: August 2, 2026

PUMIII is operated by ZT Frontier Group LLC. This Shipping Policy explains how orders placed through pumiii.com are processed and delivered.

Order processing

Orders are reviewed before fulfillment. Processing time is separate from carrier transit time and may be longer during launches, holidays, high-volume periods, or when an order requires verification. You will receive an order confirmation after checkout and a shipping confirmation when tracking becomes available.

Shipping destinations and charges

Available shipping destinations, methods, charges, and any free-shipping offer are displayed at checkout. If a destination or shipping method is not available at checkout, we cannot accept the order for that destination. Promotional shipping offers apply only when they are shown and successfully applied at checkout.

Estimated delivery

Standard US Shipping typically has an estimated carrier transit time of 3-5 business days after the carrier receives the package. Delivery dates are estimates, not guarantees. Weekends, holidays, weather, carrier disruptions, customs review, and events outside our reasonable control may cause delays.

Tracking and split shipments

When tracking is available, it will be sent to the contact information provided with your order. Items in the same order may arrive in separate packages. A tracking status can take time to update after a label is created.

Shipping addresses and order changes

Please review your shipping address carefully before submitting your order. Contact us through our Contact page as soon as possible if a correction is needed. We cannot guarantee changes or cancellations after fulfillment has started. Customers are responsible for costs caused by an incomplete or incorrect address unless the error was ours.

Delayed, lost, damaged, or incorrect deliveries

If tracking has not updated for an extended period, a package is marked delivered but cannot be found, or an item arrives damaged or incorrect, contact us promptly through our Contact page with your order number and relevant photos when applicable. We will review the order and carrier information and provide the appropriate next step. Please also check with household members, neighbors, and the carrier for packages marked delivered.

International orders

When international delivery is offered at checkout, the recipient is responsible for any import duties, taxes, brokerage fees, or customs charges unless checkout expressly states otherwise. Customs delays are outside our control.

Contact

Questions about shipping can be submitted through our Contact page or mailed to ZT Frontier Group LLC, Registered mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States. This address is not a customer return location. Do not mail returns without receiving return instructions from us.