Refund policy

Last updated: August 2, 2026

PUMIII is operated by ZT Frontier Group LLC. We want you to be comfortable with your purchase. This policy explains when a return, exchange, replacement, or refund may be available.

30-day return requests

You may request a return within 30 days after delivery. To be eligible, an item must be unused, unworn, unwashed, free of pet hair and odors, with its original tags and packaging, and accompanied by proof of purchase. We reserve the right to decline items that do not meet these conditions.

Start a request through our Contact page and include your order number and the reason for the request. If approved, we will provide return instructions. Returns sent without prior approval may not be accepted. The registered mailing address listed on our website is not a customer return location.

Return shipping

Customers are responsible for return-shipping costs for change-of-mind, preference, or sizing returns. If we confirm that an item was damaged, defective, or incorrect when delivered, we will provide an appropriate replacement, refund, or return-shipping solution. Original shipping charges are not refundable unless required by law or the return resulted from our error.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us as soon as possible, preferably within 7 days of delivery, if an item is damaged, defective, or incorrect. Include clear photos of the item, packaging, and shipping label so we can review the issue promptly.

Non-returnable items

For health, hygiene, and safety reasons, we cannot accept products that have been used, worn, washed, altered, or exposed to pet hair or bodily fluids. Personalized or custom products, gift cards, and items clearly marked final sale are also non-returnable except when defective or where applicable law requires otherwise.

Exchanges

The fastest way to obtain a different item or size is usually to request a return, wait for approval, and place a new order. Availability is not guaranteed. If we offer a direct exchange for your order, the instructions will be provided with the approval.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after we approve a refund that does not require a return. Please allow up to 10 business days after approval for your bank or card issuer to post the refund. If more than 15 business days have passed after we confirm approval, contact us through our Contact page.

Cancellations

Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has started. If cancellation is no longer possible, the standard return rules apply after delivery.

Contact

Submit return and refund questions through our Contact page. Written correspondence may be mailed to ZT Frontier Group LLC, Registered mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States.